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You are now connected with Chris Please note that we cannot quote fares or make the booking for you.
Chris: Hello, you're chatting with Chris. How can I help?
Kaushik Khaund: hi Chris, I was with Natalie a little while ago
Chris: Hi Kaushik!
Kaushik Khaund: anyways, the issue is, I was trying to book online, I would get some great deals and then on clicking next, would be told 'sorry these flights are not available'
Kaushik Khaund: ~28 Jul, BOM to SFO
Chris: We are not able to check flight availability on this service. I would suggest calling through to our Contact Centre where an agent would be happy to look at the flights for you.
Chris: Would you like the number to call?
Kaushik Khaund: oh k, i chatted because I was prompted to by the site, what is the chat for?
Kaushik Khaund: apart from just a chat
Chris: The chat is for passengers who are having difficulty booking through the website, but we are unable to check flight availability on this service.
Kaushik Khaund: oh, it's for folks who cannot use the internet well, not for folks who are frustrated by the inefficiency of the website!! nice!
Kaushik Khaund: quite a service for internet virgins, don't you think!
Kaushik Khaund: cheers!
Chris: We can assist as much as possible, however for your query we would need to check to see if all of the flights have availability.
Kaushik Khaund: get the website to work, that will solve all problems
Kaushik Khaund: tata
Chris: That is something that we are unable to do on this service, it does inform you when you accept the chat that we are not able to check flight availability or make bookings.
Chris: It maybe that the website is working, but one or more of the 4 flights you are trying to book is sold out.
Kaushik Khaund: sure, but the website should be as close to real time as possible
Kaushik Khaund: not have such a lag, there are travel sites in India that have lesser or no lag, in India!!
Kaushik Khaund: there's technology that can enable this
Chris: You are looking at travelling over a peak time of year, the flights to San Francisco will be extremely busy in late July because of the school holidays in the UK.
Kaushik Khaund: ask Mr Branson to contact me, I can help
Chris: The website is in the process of being updated, but this does take time to design and implement.
Kaushik Khaund: hmmmm, i agree and sympathise
Kaushik Khaund: i have a fee though, to take Virgin over this technology hump
Kaushik Khaund: kaushik.khaund@gmail.com, just in case
Kaushik Khaund: cheers
Chris: For your immediate concern, you would have to call through to our Contact Centre where an agent would be happy to check the flights for you and offer alternatives, if one of more of the flights is not available.
Kaushik Khaund: i'm flying BA, bye
